Terms of Service

Overview
This website is operated by Ignis & Ivy London. Throughout the site, the terms “we”, “us” and “our” refer to Ignis & Ivy London. By accessing our website and/or purchasing from us, you agree to be bound by the following terms and conditions.

Please read these Terms of Service carefully before using our website.

Products
All products are described as accurately as possible. As our candles are hand-poured in small batches, slight variations in appearance are natural and do not affect quality or performance.

Colours and finishes may appear slightly different depending on your screen.

Orders

By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to refuse or cancel any order if we believe it breaches these terms or if an item becomes unavailable.

Pricing & Payments

All prices are listed in GBP (£) and include any applicable taxes unless stated otherwise.

Payment must be received in full before orders are dispatched.

Shipping & Delivery

Shipping times and delivery estimates are provided for guidance only. While we aim to meet stated delivery times, we cannot be held responsible for delays caused by third-party couriers or circumstances beyond our control.

Returns & Refunds

We offer free returns within 14 days of delivery for unused, unburned, and undamaged items returned in their original packaging.

Full details can be found on our Returns & Refunds page.

Candle Safety

Candles should always be used in accordance with the care and safety instructions provided.

Ignis & Ivy London cannot be held responsible for damage or injury caused by misuse of our products.

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Ignis & Ivy London and may not be reproduced or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Ignis & Ivy London shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these terms affects your statutory rights.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being published on this page.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

hello@ignisandivylondon.com