Shipping & Delivery

All orders are carefully packed and shipped from the UK using Royal Mail Tracked 48.

Dispatch time

Orders are usually dispatched within 2–4 working days.

Delivery time

Royal Mail Tracked 48 aims to deliver within 2–3 working days from dispatch. Please note that delivery times are estimates and may vary during busy periods.

Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number.

UK delivery only

At this time, we ship within the UK only.

Missed deliveries

If you miss a delivery, Royal Mail will provide instructions on how to rearrange delivery or collect your parcel.

Delivery issues

If your order appears delayed or marked as delivered but cannot be located, please contact us at hello@ignisandivylondon.com and we’ll assist you.